AI Agents for ITSM
Intelligence that acts, not just reacts.
Autonomous agents powered by Generative AI interpret, decide, and execute, turning services into a self-operating ecosystem.
AI Agents for ITSM
Intelligence that acts, not just reacts.
Autonomous agents powered by Generative AI interpret, decide, and execute, turning services into a self-operating ecosystem.
Overview
The Autonomous Agents solution transforms how organizations deliver and manage services.
Built on Generative AI, multi-agent collaboration, and automated orchestration, it enables agents to operate across systems, execute tasks, resolve incidents, and optimize operations, all without human intervention.
These agents learn from every interaction and improve over time, creating a living service network that adapts, scales, and evolves with your business.
Overview
The Autonomous Agents solution transforms how organizations deliver and manage services.
Built on Generative AI, multi-agent collaboration, and automated orchestration, it enables agents to operate across systems, execute tasks, resolve incidents, and optimize operations, all without human intervention.
These agents learn from every interaction and improve over time, creating a living service network that adapts, scales, and evolves with your business.
How It Works
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Engage via chat, email, voice (IVR) and context-aware interfaces.
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Analyze requests, orchestrate workflows via APIs, execute corrective actions and close tickets.
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Lets specialized agents (incident, knowledge, change) work together autonomously.
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Reinforcement learning refine decision logic over time.
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Ensures oversight, exception handling, and governance when needed.
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Tracks, audits, and logs every action automatically.
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Allows agents to be extended to domains beyond IT (HR, Finance, Facilities etc.).
How It Works
-
Engage via chat, email, voice (IVR) and context-aware interfaces.
-
Analyze requests, orchestrate workflows via APIs, execute corrective actions and close tickets.
-
Lets specialized agents (incident, knowledge, change) work together autonomously.
-
Reinforcement learning refine decision logic over time.
-
Ensures oversight, exception handling, and governance when needed.
-
Tracks, audits, and logs every action automatically.
-
Allows agents to be extended to domains beyond IT (HR, Finance, Facilities etc.).
Key Benefits
Autonomous operations across domains
Agents act independently across systems.
Seamless conversational interface
Support via chat, voice, or text, powered by contextual AI.
Decision-level automation
Not only task automation, but decision-making com IA.
Continuous adaptation
Agents learn and evolve as usage scales.
Governed autonomy
With logging, audit trails and fallback options when needed.
Key Benefits
Autonomous operations across domains
Agents act independently across systems.
Seamless conversational interface
Support via chat, voice, or text, powered by contextual AI.
Decision-level automation
Not only task automation, but decision-making com IA.
Continuous adaptation
Agents learn and evolve as usage scales.
Governed autonomy
With logging, audit trails and fallback options when needed.
Core Capabilities
Core Capabilities
Why CITSmart X² ITSM
Because CITSmart X² ITSM turns service delivery into autonomous intelligence.
Our platform’s AI agents don’t just react, they think, act, learn, and adapt.
You get a system that does the work for you, scales across domains, and evolves continuously, making service intelligence a tangible strategic asset.
From automation to true autonomy.
CITSmart X² ITSM, Where intelligent agents transform service management into a living system.
Why CITSmart X² ITSM
Because CITSmart X² ITSM turns service delivery into autonomous intelligence.
Our platform’s AI agents don’t just react, they think, act, learn, and adapt.
You get a system that does the work for you, scales across domains, and evolves continuously, making service intelligence a tangible strategic asset.
From automation to true autonomy.
CITSmart X² ITSM, Where intelligent agents transform service management into a living system.
Results & Impact
70% reduction
in manual interventions.
50% faster
resolution with complex cases.
99% audit traceability
of agent actions.
Modular growth
Deployment of agents across HR, Facilities, and more.
Results & Impact
70% reduction
in manual interventions.
50% faster
resolution with complex cases.
99% audit
traceability
of agent actions.
Modular growth
Deployment of agents across HR, Facilities, and more.