Strategic Points

Challenges

The Department of Transportation and Mobility of Federal District (SEMOB),  the government agency responsible for regulating urban mobility in Brasília,  faced a complex challenge. The taxi driver registration process was manual, slow, and highly bureaucratic. Drivers had to schedule appointments, visit the SEMOB office, fill out paper forms, and wait for manual approval.

Staff spent hours transcribing information into spreadsheets, leading to duplicated data, delays, and errors. The Secretariat needed a digital, scalable, and citizen-friendly solution that could simplify the entire process.

Solution

Central IT developed a fully digital system that allows taxi drivers to renew their registration online, anytime, anywhere. The platform unifies requests, approvals, and document validation in a single environment, automating workflows and centralizing data.

It also provides advanced analytics and reporting for strategic decision-making. The solution eliminated manual tasks, reduced errors, and transformed the experience for both citizens and public employees, turning a bureaucratic process into an agile and intelligent service.

Results

• 35K+ taxi drivers renewed registrations online.
• 100% digital process, no in-person attendance required.
• Faster service, reducing processing and waiting times.
• Centralized data management for quicker decisions.
• Improved citizen experience and operational efficiency for SEMOB.

Impact

This project redefined how digital government services can empower citizens and improve mobility management in the Federal District. The platform has brought transparency, agility, and intelligence to SEMOB’s daily operations, a tangible example of how technology drives public value.

“Because this is our business: Empower people. Impact organizations.”