One of the World’s top PinkVERIFY certified ITSM plataforms
An AI-powered ITSM platform that automates workflows, connects people and technologies, and drives smarter decisions across the enterprise.
One of the World’s top PinkVERIFY certified ITSM plataforms
An AI-powered ITSM platform that automates workflows, connects people and technologies, and drives smarter decisions across the enterprise.
The pillars of CITSmart X
A complete ecosystem that integrates workflows, artificial intelligence, automation, governance, and user experience to accelerate results and drive digital transformation.
The pillars of CITSmart X
A complete ecosystem that integrates workflows, artificial intelligence, automation, governance, and user experience to accelerate results and drive digital transformation.
Complete Digital Transformation
CITSmart X goes beyond traditional IT management. It is a full digital transformation ecosystem powered by advanced technologies such as omnichannel communication, cognitive agents, hyperautomation, and artificial intelligence to integrate and optimize business processes.
Complete Digital Transformation
CITSmart X goes beyond traditional IT management.
It is a full digital transformation ecosystem powered by advanced technologies such as omnichannel communication, cognitive agents, hyperautomation, and artificial intelligence to integrate and optimize business processes.
Artificial Intelligence to take your IT higher
Harness the power of Artificial Intelligence to transform IT operations, automating repetitive tasks, optimizing decision-making, enhancing user experiences, and driving greater efficiency across your entire organization.
Artificial Intelligence to take your IT higher
Harness the power of Artificial Intelligence to transform IT operations, automating repetitive tasks, optimizing decision-making, enhancing user experiences, and driving greater efficiency across your entire organization.
Global recognition, proven excellence
With Gartner recognition, SAFe-certified architecture, and the world’s most PinkVERIFY®-certified ITSM platform, Central IT sets the global benchmark for trust, performance, and innovation.
Global recognition, proven excellence
With Gartner recognition, SAFe-certified architecture, and the world’s most PinkVERIFY®-certified ITSM platform, Central IT sets the global benchmark for trust, performance, and innovation.
CITSmart X advantages that drive growth
Low Code Development & Hyperautomation
Build and customize solutions up to 10 times faster with CITSmart’s low-code approach, using reusable components, adaptive design, and minimal coding effort.
At the same time, automate end-to-end processes, eliminate repetitive tasks, reduce human errors, and empower your team to focus on continuous improvement and innovation.
AIOps: Intelligent IT Operations
Advanced monitoring and predictive management to proactively solve problems, minimize incidents, and ensure high service availability and performance.
Legacy system integration
Seamlessly integrate legacy systems with modern technologies using open APIs and advanced interoperability. Achieve smooth data exchange, enhanced performance, and improved scalability without compromising existing investments.
Ensure business continuity, boost operational efficiency, and unlock new capabilities without causing disruption or downtime.
CITSmart X advantages that drive growth
Low Code Development & Hyperautomation
Build and customize solutions up to 10 times faster with CITSmart’s low-code approach, using reusable components, adaptive design, and minimal coding effort.
At the same time, automate end-to-end processes, eliminate repetitive tasks, reduce human errors, and empower your team to focus on continuous improvement and innovation.
AIOps: Intelligent IT Operations
Advanced monitoring and predictive management to proactively solve problems, minimize incidents, and ensure high service availability and performance.
Legacy system integration
Seamlessly integrate legacy systems with modern technologies using open APIs and advanced interoperability. Achieve smooth data exchange, enhanced performance, and improved scalability without compromising existing investments.
Ensure business continuity, boost operational efficiency, and unlock new capabilities without causing disruption or downtime.
Talk to one of our experts right now!
Talk to one of our experts right now!
AI-driven data insights
Transform data into actionable insights with intelligent dashboards, smart notifications, and strategic analysis. Leverage real-time analytics and cognitive models to enhance decision-making, monitor trends, and optimize services, ensuring performance and competitiveness in a rapidly changing landscape.
Omnichannel Communication and Virtual Assistants
Deliver exceptional support with AI-driven chatbots and seamless omnichannel interactions across platforms like WhatsApp, email, and chat. Enhance user experience by providing instant, consistent, and personalized responses.
Improve efficiency, reduce response times, and ensure a unified communication experience across all touchpoints.
AI-driven data insights
Transform data into actionable insights with intelligent dashboards, smart notifications, and strategic analysis. Leverage real-time analytics and cognitive models to enhance decision-making, monitor trends, and optimize services, ensuring performance and competitiveness in a rapidly changing landscape.
Omnichannel
Communication and Virtual Assistants
Deliver exceptional support with AI-driven chatbots and seamless omnichannel interactions across platforms like WhatsApp, email, and chat. Enhance user experience by providing instant, consistent, and personalized responses.
Improve efficiency, reduce response times, and ensure a unified communication experience across all touchpoints.
Smart solutions
We connect people, processes, and technologies with scalable, intelligent solutions that enhance customer experience, boost efficiency, and drive sustainable growth.
Smart solutions
We connect people, processes, and technologies with scalable, intelligent solutions that enhance customer experience, boost efficiency, and drive sustainable growth.
Results that build trust
Discover how our clients reached new heights with Central IT.
Supreme Federal Court of Brazil
Superior Court of Justice of Brazil
National Civil Aviation Agency of Brazil
Brazilian Airport Infrastructure Company
Federal Police of Brazil
Ministry of Tourism of Brazil
Ministry of Communications of Brazil
Ministry of Culture of Brazil
Ministry of Science, Technology, and Innovation of Brazil
Brazilian Institute of Museums
Chico Mendes Institute for Biodiversity Conservation
National Cancer Institute of Brazil
Government of the Federal District of Brazil
National Library of Brazil
National Land Transport Agency of Brazil
Bancorbrás Tourism and Services Brazil
Results that build trust
Discover how our clients reached new heights with Central IT.
Supreme Federal Court of Brazil
Superior Court of Justice of Brazil
National Civil Aviation Agency of Brazil
Brazilian Airport Infrastructure Company
Federal Police of Brazil
Ministry of Tourism of Brazil
Ministry of Communications of Brazil
Ministry of Culture of Brazil
Ministry of Science, Technology, and Innovation of Brazil
Brazilian Institute of Museums
Chico Mendes Institute for Biodiversity Conservation
National Cancer Institute of Brazil
Government of the Federal District of Brazil
National Library of Brazil
National Land Transport Agency of Brazil
Bancorbrás Tourism and Services Brazil
Those who invest in digital transformation grow.
Those who don’t, fall behind.
Those who invest in digital transformation grow.
Those who don’t, fall behind.
Questions & Answers
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CITSmart X is a next-generation ITSM platform that combines workflows, low-code, AI, and automation to modernize operations and accelerate digital transformation.
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It reduces manual processes, integrates legacy systems, improves user experience, and delivers real-time visibility for strategic decision-making.
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It is an orchestration layer that connects different AI and automation engines to provide faster, smarter, and predictive responses.
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Both. It can replace legacy platforms or integrate seamlessly with existing systems through APIs, connectors, and native interoperability.
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Thanks to its modular and low-code approach, results can be achieved in just a few weeks, with gradual expansion as needed.
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Beyond IT, it supports HR, finance, legal, operations, customer service, and executive management—empowering the entire organization.
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Yes. It is hosted on AWS with encryption, access controls, compliance, and governance to meet global security requirements.
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Yes. Its cloud-native architecture allows horizontal scaling to support large volumes of users, processes, and integrations.
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It enables unified service and interaction across web portal, email, chatbots, and messaging apps, with consolidated tracking and SLAs.
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Reduced operational costs
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Up to 40% faster response time
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User satisfaction above 85%
-
Greater agility and innovation across the business
Questions & Answers
-
CITSmart X is a next-generation ITSM platform that combines workflows, low-code, AI, and automation to modernize operations and accelerate digital transformation.
-
It reduces manual processes, integrates legacy systems, improves user experience, and delivers real-time visibility for strategic decision-making.
-
It is an orchestration layer that connects different AI and automation engines to provide faster, smarter, and predictive responses.
-
Both. It can replace legacy platforms or integrate seamlessly with existing systems through APIs, connectors, and native interoperability.
-
Thanks to its modular and low-code approach, results can be achieved in just a few weeks, with gradual expansion as needed.
-
Beyond IT, it supports HR, finance, legal, operations, customer service, and executive management—empowering the entire organization.
-
Yes. It is hosted on AWS with encryption, access controls, compliance, and governance to meet global security requirements.
-
Yes. Its cloud-native architecture allows horizontal scaling to support large volumes of users, processes, and integrations.
-
It enables unified service and interaction across web portal, email, chatbots, and messaging apps, with consolidated tracking and SLAs.
-
Reduced operational costs
-
Up to 40% faster response time
-
User satisfaction above 85%
-
Greater agility and innovation across the business
Ready to accelerate your digital transformation?
Talk to our experts and discover how CITSmart X can take your business to the next level of efficiency and innovation.
Ready to accelerate your digital transformation?
Talk to our experts and discover how CITSmart X can take your business to the next level of efficiency and innovation.